Phone: +64 272 789 963

Help & Support


We offer a variety of payment options including payment on pick-up, stripe, and bank transfer.

For custom order items, your order is non-refundable as we cannot on-sell the items. 


We offer shipping for certain products within New Zealand. Please enquire via a message if you are interested in getting any products shipped to you. 


We cannot accept returns for custom made orders. 

For cabinet items, if you cancel prior to 10am we may be able to refund your purchase. This will be at the discretion of the chef, depending on the quantity of the order and current stock levels in the cafe. 


There are some commonly asked questions people want to know about us and the team at Vitality Kitchen. Check them out below:

Choosing a vegan and plant-based diet not only promotes health and wellbeing, but also directly supports animal welfare and reduces environmental impact. Our dishes at the café are crafted using fresh, local ingredients, ensuring that every bite is not only delicious but also sustains both you and the planet.

Absolutely! Our commitment extends beyond just the food. Every product, from the ingredients in your meal to the cleaning supplies we use, is cruelty-free and chosen with the planet’s well-being in mind. We believe in a holistic approach to sustainability, ensuring a positive impact with every decision.

We source our ingredients locally whenever possible, building strong relationships with farmers and suppliers in the Tauranga region. This not only reduces our carbon footprint due to shorter transport distances but also guarantees that you’re getting the freshest, most nutrient-rich food available.

Absolutely! Our menu is designed with a range of taste palettes in mind. Whether you’re vegan, vegetarian, or just curious, we’re confident you’ll find something you love. Our dishes are flavorful, filling, and made with the same love and attention as traditional cuisines.

Beyond serving delicious vegan fare, we’re proud to be a part of the Tauranga community. We frequently collaborate with local artisans, host community events, and support sustainability initiatives. By choosing our café, you’re not just enjoying a meal — you’re investing in a healthier, more compassionate Tauranga.